New Online Service Gives Citizens the Right Contact the First Time
DENVER--(BUSINESS WIRE)--Do you have a question relating to the state government, but don’t know whom you need to contact? Do you want to contact the right department, division or office the first time you call? The Department of Personnel and Administration (DPA) - Division of Central Services, in collaboration with Colorado.gov, the state’s official web portal, have introduced the Contact Compass service, which will help point you in the right direction. The Contact Compass service is available at www.Colorado.gov.
“With services like Contact Compass, Colorado is using the latest technology to advance customer service," said Governor Bill Ritter. “This convenient, user-friendly service will not only aid Colorado's citizens in finding the agencies or services they are seeking, but will advance our efficiency in government efforts."
The Contact Compass service has taken the State Organizational Telephone Directory to a new, interactive level. What once was a non-searchable PDF of state government contact information is now a keyword-driven searchable database. Not only does Contact Compass help state operators more effectively direct customer calls, but the service also empowers the public to find more accurate contact information themselves.
The user simply enters a keyword or phrase, for example “motor vehicle,” and then clicks Search. The user immediately gets the correct contact information for related departments, divisions and/or offices. Contact information and keywords will be updated regularly by Department of Personnel and Administration through a specially developed, administrative interface. This means citizens will have faster access to the state resources that are there to serve them.
“Contact Compass creates a simple way for citizens to be engaged with state government regarding programs that impact their lives,” said Rich Gonzales, Executive Director of the Department of Personnel and Administration. “This is a quick and easy way for citizens and employees to find the information they need. Contact Compass greatly improves our ability to guide citizens through state government and its employees.”
About Colorado.gov
Colorado.gov is the official Web site of the state of Colorado (www.Colorado.gov) and a collaborative effort between the Statewide Internet Portal Authority (SIPA) and Colorado Interactive to help Colorado government entities Web-enable their information services. SIPA is responsible for Colorado.gov. Colorado Interactive, a Denver based subsidiary of eGovernment firm NIC (NASDAQ: EGOV) markets, operates and maintains Colorado.gov.
About SIPA
The Statewide Internet Portal Authority was created in 2004 by the Colorado legislature and is a state Authority governed by a 13-member Board of Directors consisting of businesspersons and state and county representatives. The mission of SIPA is to make Colorado government at all levels more accessible to its citizens and businesses and more productive through the use of eBusiness technologies.
About NIC
NIC manages more eGovernment services than any provider in the world. The company helps government communicate more effectively with citizens and businesses by putting essential services online. NIC provides eGovernment solutions for 2,800 state and local agencies that serve more than 69 million people in the United States. Additional information is available at http://www.nicusa.com.
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