(image - left to right, Joseph Michelli, Vince Rusinak and Jen Worden)
COLORADO SPRINGS, CO. Nancy and Vince Rusinak, owners of Rusinak Real Estate, held a champagne brunch for staff and agents today to celebrate 20 years serving the residential real estate needs of people in the Pikes Peak Region. Joseph A. Michelli, PhD, author of The Starbucks Experience – 5 Principles for Turning Ordinary in Extraordinary, spoke to Rusinak personnel, and signed copies of his best-selling book for everyone in the company, as a gift from the Rusinaks.
In addition, Jen Worden, who operates the Starbucks Coffee Co. at 6815 N. Academy, provided coffee and cake to celebrate this key milestone.
“Twenty years is a huge event in the life of a company,” Michelli said. He spoke of organizational excellence and the respect he has for companies who listen to the evolving needs of their customers.
Michelli recounted the impact Rusinak Real Estate had on him, first as a renter, and then as a home buyer.
“Service is not enough,” Michelli told the Rusinak audience. “There must also be a drive for transactional excellence and the ability to create an experiential impact.”
“Excellent businesses provide flawless product, delivered exactly as people want it, in a caring manner, much like what a child would experience in the home of a loving parent,” he shared.
Rusinak Real Estate opened as Rusinak House of Brokers in August 1988. Rusinak Companies also include Rusinak Property Services, meeting the needs of landlords and tenants with the full range of services for residential home rentals.
Rusnak Real Estate Inc, 7150 N. Academy Blvd, Colorado Springs, CO 80920
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